Frequently Asked Questions

You can book online through our website by selecting your desired treatment, choosing a practitioner and time slot, and completing the booking form. Alternatively, call us on +44 20 1234 5678 or email [email protected].

We require at least 48 hours notice for cancellations to receive a full refund. Cancellations made 24-48 hours before the appointment will receive a 50% refund. Cancellations with less than 24 hours notice are non-refundable. We understand that emergencies happen — please contact us and we will do our best to accommodate.

For injectable treatments such as anti-wrinkle injections and dermal fillers, a consultation is required before your first treatment. This allows us to assess your suitability, discuss your goals, and create a personalised treatment plan. For skin treatments like chemical peels and microneedling, a consultation is recommended but not mandatory.

Yes, we offer flexible payment options for treatment courses. A deposit is required at the time of booking for certain treatments. We accept all major credit and debit cards. Please speak to our team about payment plans for larger treatment packages.

Aftercare varies by treatment. Generally, we recommend avoiding direct sun exposure, not touching the treated area, and following the specific aftercare instructions provided by your practitioner. Detailed aftercare sheets are provided after every treatment, and our team is always available if you have any concerns during your recovery.